Frequently Asked Questions
01. General Procurement & Inventory
We aggregate and broker inventory directly from major automotive dealers, wholesale operations, and premier auction networks across Japan. This gives our clients access to one of the most comprehensive inventories of Japanese used cars, commercial vehicles, and MPVs.
Due to high global demand and real-time wholesale updates, some vehicles may become sold out or be subject to destination-specific regional restrictions before the platform updates. We recommend submitting a direct inquiry to confirm immediate vehicle availability.
Yes. Whenever possible, we coordinate with domestic suppliers and physical storage locations to provide additional close-up photos or video walkarounds to assist with serious purchase decisions.
Absolutely. Our dedicated purchasing team can leverage extensive local partner networks and dealer auctions to find particular makes, models, or specific trims. Contact our sales desk at sales@gs-limited.com with your exact specifications.
Most vehicles include a detailed multi-point condition sheet generated by independent, third-party expert appraisers (such as the Japan Automotive Appraisal Association – JAAA). These assessment logs outline exact exterior, interior, and mechanical conditions.
Exported used vehicles are strictly traded on an international “as-is, no-claim, no-return” framework. To safeguard your investment, we highly recommend purchasing comprehensive pre-export conditioning or specialized third-party inspections through us before shipping.
FOB (Free On Board) reflects the base purchase price of the vehicle including all necessary domestic
processing and logistics required to get it onto an export vessel in Japan. CIF (Cost, Insurance, & Freight) adds the complete ocean freight charges and marine insurance necessary to transit the vehicle to your designated overseas destination port.
We accept formal bank wire transfers via international Telegraphic Transfer (T/T), credit cards (major cards like VISA and MasterCard), and verified PayPal transactions
Wire transfers (T/T) can be processed flexibly in either Japanese Yen (JPY) or United States Dollars (USD). Please note that credit card processing is denominated exclusively in JPY. All client remittances must be fulfilled as a one-time, 100% upfront payment before title transfer or vehicle logistics can commence; installments are not supported.
The purchasing party is fully responsible for all outbound and intermediary bank transaction fees. Please ensure your banking institution handles all relevant wire costs so the net invoice amount arrives intact.
We have thousands of vehicles in stock. We also have access to purchase over 10,000 vehicles per week from Japanese auctions and from local dealers island wide.
Each vehicle purchased from the auction has a grading for the exterior and interior. When you click on the desired vehicle you will see the evaluation grade. This grading indicates the condition of the vehicle.
Once you have found the car that you are interested in, please click on the vehicle image or on “details and photos”. This will take you to the detailed page of that vehicle and you will find all the general information available for that vehicle on this page.
To make an inquiry, please click on “ENQUIRY” as shown in the below image:
After choosing your vehicle, you have two options to proceed.
First one is to make a direct Free Inquiry from our website and wait for a call/message from us.
Secondly, email us at sales@gs-limited.com with your best offer, so we could start negotiation on the price.
Please visit our How to Order page for details.
Yes, we can accept your order by fax, email or phone. For more information on how to buy, please visit our How to Order page.
As soon as you have made the 50% payment of your pro forma invoice amount, please email or fax us the copy of your transfer/payment receipt with your stock number indicated. We will secure the vehicle for you and confirm your order.
Yes, please use the Contact Form to send us your vehicle requirements. Clearly indicate the model, year, desired mileage and if possible your budget for the vehicle that you are looking for. One of our sales coordinators will get back to you within 2 working days.
At the moment No. We cannot change the steering or supply parts for conversion to left hand drive steering. Customers that wish to change the steering usually find the necessary parts from their local markets and do the conversion by themselves.
We advertise all the vehicles with the chassis numbers and photos. The chassis number is a unique number engraved on the chassis by its manufacturer. This chassis number will be on your Bill of Lading. A Bill of Lading is a document that establishes the terms of a contract between a shipper and a transportation company. It serves as a document of title, a contract of carriage and a receipt for goods.
Telegraphic Transfer:
This is the most common Transaction method funds through any bank. Please see our Bank Details on where to send the remittance.Please indicate the reason for remittance as “Payment for Motor Vehicle and/or Vehicle Parts”. After the transfer is done, please email or fax a copy of the transfer slip to your sales coordinator with your vehicle stock number indicated.
Once you make an inquiry for the desired vehicle, you will be contacted by one of our sales representatives by whatsapp, email or by phone. When the details are finalized, the sales coordinator will send you the pro forma invoice through your request media. Please proceed to make the payment as soon as possible to ensure quick shipment of the vehicle.
The total cost required to purchase a vehicle is either FOB, C&F or CIF which will be indicated in your proforma invoice. You will be required to make a payment of 50% from the total amount indicated in your proforma invoice to confirm your vehicle order and to have it shipped. Once the shipment is done, you will be required to make the balance payment and the documents will be released to you.
Our vehicles are sold out on first come first served basis. As soon as you received the proforma invoice, please make a 50% payment by T/T and email or fax us a copy of the payment receipt. We will secure the vehicle for you once the payment has been confirmed.
For countries that require a L/C, please contact us.
Payment for the shipping cost should be made before the shipment of the vehicle. We will only ship the vehicle once we have confirmed the 50% payment for the C&F or CIF amount indicated on the proforma invoice. If you wish to pay the shipping in your end you can pay the total cost of FOB to us.
For the convenience of our customers, we accept Japanese Yen and US Dollars. Please see our bank details for account information.
Sorry, we do not accept checks. You can pay by telegraphic transfers or by opening a letter of credit depending on the importing country.
Most vehicle exporters in Japan require a 100% payment to order the vehicle. However, Global Star only requests a 50% payment to confirm the order and shipment. Once the vehicle has been shipped, we request the balance 50% to be made within week of shipment, If you need to wait until the vehicle come to your port also possible for our company but to ensure that the documents get to you on time with out any delays
We do not require 100% payment from you to confirm the order. You need to only pay 50% to secure the vehicle and one it has been shipped you will need to make the balance 50% of the payment in order to receive your documents in time.
Global Star guarantees that the vehicles described on our website are as accurate as possible. However, the guarantee is not a warranty and it only guarantees the customer against the misrepresentation of the vehicle(s).
Global Star does recognize that vehicles pass through different hands in transit to our customers (ports in Japan, stevedores loading and unloading ships, the ship’s crew, ports at destination, storage and transporters etc) and cannot guarantee that vehicles will arrive in the same condition as when inspected.
The time line of the shipment will depend upon your payment and the shipping company’s schedule. Your sales coordinator will inform you the estimated departure date (ETD) and estimated arrival date (ETA) once you confirm your order. If you would like to have this information before you place an order, please ask us for the approximate delivery time for your port.
This depends on the type of vehicle and the destination port. Please use the “Freight” icon indicated on the vehicle description page to check the shipping cost. Or you can send us an inquiry by using the contact form or give us a call.
The estimated departure date will depend on the confirmation of your payment and the shipping company’s schedule. Your sales coordinator will keep you updated with this information, once your order and payment has been confirmed.
Please send your inquiry by using the contact form or you may call us too. Or your sales coordinator will send to you the sensory details
Three different types of information are required prior to the confirming the shipment of your vehicle:
Consignee Name & Address – information on the person that will receive the vehicle(s). This information will be indicated on the shipping documents as well.
Courier Address – information on where to send the shipping documents Notify Party – the contact person at the port of delivery. Usually this will be your clearing agent. Please send us these details if you require us to inform the shipping schedule anyone apart from the consignee.
In most of the cases you will need to do nothing. Global Star will arrange the shipping on behalf of you. Once you are notified of the booking confirmation, please keep the arrival date free to go clear your vehicle.
Ro/Ro is an acronym for Roll on/ Roll off. It is a specific type of service offered by the Shipping Lines for shipping vehicles only. This type of sea freight operation can be described as where the vessel is loaded using ramps, and the cargo is driven in to and out of the vessel by way of these ramps.
These types of ships are like giant indoor floating parking lots that can hold from 400 cars up to 1,000 cars at once. Ro/Ro vessels can accommodate motorcycles, boats, trailers, RV’S, and heavy equipment. However, they don’t carry containers and they certainly do not carry passengers. An advantage of a Roll on/ Roll off operations are that no specialized lifting equipment is needed in either of the ports or on the vessels.
This is a popular method of transporting goods by sea. Containers come in standard 20 foot and 40 foot sizes. Container ships are cargo ships that carry their entire load in truck-size intermodal containers, in a technique called containerization. They form a common means of commercial intermodal freight transport.
Yes, the vehicles are checked by our professional staff before purchasing. Once they arrive at our yards, all vehicles are re-checked by a mechanic. Once the check is completed the vehicles are washed and the interior is cleaned before shipping them out to the customer.
Global Star will send you the below documents once the vehicle has been shipped and 100% of the payment has been confirmed.
1. Bill of Lading (B/L)
2. Export Certificate
3. English translation of the Export Certificate
4. Invoice
5. Other documents (depending on your country)
The below documents will be couriered to you by Global Star:
- Commercial Invoice
- Bill of Lading (B/L)
- Export Certificate/Masho
- English translated version of Export Certificate ( Masho)
- Other documents (where applicable)
Please note that we will only courier the above documents once the balance 50% payment has been confirmed. Kindly complete the balance 50% payment of your vehicle order as soon as the shipment has been confirmed. Also note that depending on your country’s regulations other documents may be required. Please contact your local clearing agent for further information on necessary documents.
Please check with a local clearing agent in your country before confirming your order with us. They will usually quote you an extra cost to bear after the vehicle lands at the port. Also they will be able to give you instructions on registering the vehicle at your country. If you do not know about the clearing posses we will introduce our agent in that country or one of our known customer to help to you
Once we ship the vehicle as a shipment confirmation we will send to you B/L copy to you email , Whatsapp or fax then you can track the shipment using vessel name or B/L number Then you can pay the balance to get the original documents by currier to start the necessary clearing process at the port. Please consult your clearing agents at your port for further information.
It depends. If you or a friend of yours has purchased a vehicle from us, we can ship the spare parts to you with the vehicle and then you will not have to pay for the courier charges. Please inform us if you or a friend or yours is awaiting shipment of a vehicle. However, if you are only ordering spare parts, you will need to bare the courier charges.
We usually send quotations in Japanese Yen or U.S. Dollars. Please use an online currency convert to check the amount in your desired currency.
Please make the payment by a telegraphic transfer or online by a credit card.